FAQ

  • Q: What payment methods are available?

    A: We accept multiple payment methods including credit cards (VISA, MasterCard, AMEX, Discover, Diners Club), debit cards, Apple Pay, Google Pay, Meta Pay, Amazon Pay and PayPal.

  • Q: Are there any shipping options available?

    A: No, we ship via USPS Priority servise.

  • Q: Can I return or exchange items?

    A: Yes, we accept returns or exchanges for items with defects or damages. Please notify us via email. We will provide you with the return shipping address for returns.

  • Q: Is it possible to cancel an order?

    A: Yes, orders can be cancelled if requested before shipment. However, once the order has been shipped, cancellation may not be possible. Please refer to our cancellation policy for more details.

  • Q: How can I check the status of my order?

    A: You can check the status of your order on the order history page. Additionally, tracking information will be provided for shipped orders.

  • Q: Where can I find details about the size and material of the products?

    A: Size charts and material details are available on each product page. Please make sure to review them before making a purchase.

  • Q: How can I subscribe to newsletters or special sale information?

    A: You can subscribe to our newsletter by entering your email address in the subscription form located on our website.

  • Q: Is it possible to change the delivery address?

    A: Yes, delivery address changes are possible if requested before shipment. Please contact us via email immediately after placing your order.

  • Q: What should I do if a product is out of stock?

    A: If a product is out of stock, we may have it restocked in the future. Feel free to contact us or utilize our restock notification feature.

  • Q: Do you offer gift wrapping or message card services?

    A: We do not offer gift wrapping services for environmental conservation reasons. Thank you for your understanding."

  • Q: Can I change the delivery address?

    A: Yes, changes to the delivery address are possible if requested before shipment. Please contact us via email immediately after placing your order.

  • Q: What should I do if a product is out of stock?

    A: If a product is out of stock, there may be plans for restocking. Feel free to contact us or utilize our restock notification feature.

  • Q: Do you offer gift wrapping or message card services?

    A: We do not offer gift wrapping services for environmental conservation reasons. Thank you for your understanding.

  • Q: How long does shipping usually take?

    A: Typically, it takes 1 to 3 business days for order processing and an additional 1 to 4 business days for shipping. However, this may vary depending on the region and the product.

  • Q: How can I add items to my order after it's been placed?

    A: If your order has not yet been shipped, you can add items to it. Please contact us via email with the additional items and your order number.

  • Q: How long does it take to receive a response to email inquiries?

    A: We typically respond to email inquiries within 1 to 2 business days. Please allow additional time during weekends or holidays.

  • Q: Where should I contact for questions about product details or usage?

    A: For questions about product details or usage, please feel free to contact us through our inquiry page. Our specialized staff will assist you promptly.